BLOSSOM

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What is Blossom Mother and Child? Where are our stores located? Is it safe to use my credit card online at Blossom Mother and Child? How will I know you received my order? Which countries does Blossom Mother and Child ship to? How soon can I get my order? How are shipping costs calculated? How can I expect to receive Goods? Does Blossom Mother and Child ship to Post Office Boxes? Is my package insured? How are duties and taxes calculated? Will there be additional duties or taxes payable on my purchase? What is Blossom Mother and Child's return policy? How do I make purchases on Blossom Mother and Child.Com? Can I order by phone from Blossom Mother and Child? How to shop from Blossom Lifestyle section? Will Blossom Mother and Child have seasonal sales? How do I know it will fit? What payment method does Blossom Mother and Child accept? Is my personal information kept private? How do I know what is in stock? How do I contact customer care?



What is Blossom Mother and Child? Founded in 2003 by Basma and Yasmin Alireza and Tania Khreino, Blossom Mother and Child combines high fashion and maternity to create a new lifestyle for the expectant woman. A sanctuary from the outside world, Blossom Mother and Child offers expectant mothers a rich and comprehensive experience that extends beyond the confines of the store, a space that is theirs alone to pamper themselves and indulge their every shopping fantasy. Where are our stores located? The Blossom Mother and Child stores can be located at the following addresses: London, United Kingdom 164 Walton Street London SW3 2JL Store Opening Hours: Monday - Saturday: 10am - 6pm Sunday: 12pm - 5pm Dubai, United Arab Emirates Blossom Mother and Child Harvey Nichols Mall of the Emirates PO Box 2623 Dubai, UAE Store Opening Hours: Saturday - Friday: 10am - 12.00am Is it safe to use my credit card online at Blossom Mother and Child? All credit card transactions on this site are processed by WorldPay, a secure online payment gateway which encrypts your card details in a secure host environment. The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. The transfer of the purchase details from our site to WorldPay is encapsulated using encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof via SSL.

How will I know you received my order?
After you place your order, you will receive an email confirming that your order has been received. This does not mean your order has been accepted by us. Once your credit card has been approved, the receiving address has been verified, and the item has been located, your order will be accepted and the item shipped.

Which countries does Blossom Mother and Child ship to?
Blossom Mother and Child ships worldwide via DHL Express shipping. We ship to the following countries:

Austria
Australia
Belgium
Canada
Czech Republic
Denmark
Finland
France
Germany
Greece
Hong Kong
Hungary
Ireland
Italy
Japan
Luxembourg
Malta

Monaco
Netherlands
Norway
Poland
Portugal
Puerto Rico
Singapore
Spain
Sweden
Switzerland
United Kingdom
(including Channel Islands & IOM)
United States

The list above is not the complete list so please send an email listing the items you wish to purchase to raynor@alpibas.co.uk if you are not sure if we ship to your country

How soon can I get my order?
We endeavour to dispatch all orders within 2-3 days for UK deliveries, and 3-4 days for International deliveries. However, please allow up to 10 days for all deliveries as external factors may cause delays.
Your order will be shipped once:
• Payment has been approved.
• The delivery/billing address has been verified.
In calculating when your order will arrive, start with the day in which the above prerequisites have been met and count only business days thereafter.

How are shipping costs calculated?
Shipping costs will be calculated depending on the size, weight and destination of your package. All shipping outside London is handled by Blossom Mother and Child's carrier partner DHL.

The following table is only an indication of shipping costs, actual costs depend on the size and weight configuration of the merchandise purchased.

	- 1 Kilo	1-2.5 Kilos
UK/London Express Europe** America Middle East Far East Australasia	£10 £18.50 £25.50 £33.50 £30.50 £30.50	£10 £24.50 £32.50 £42.50 £35.50 £35.50

**London/UK prices shown are inclusive of VAT, for all other countries local taxes will be applied to the price shown upon delivery of the goods. The actual shipping cost for any specific purchase will be detailed for the client's approval prior to any purchase being completed.

How can I expect to receive Goods?
Most orders will be delivered to you in our beautiful signature Blossom boxes, which we hope you will like enough to keep.

Does Blossom Mother and Child ship to Post Office Boxes?
Due to shipping restrictions, unless there is a reception agent present at the P.O. Box during business hours, customers with P.O. Boxes will need to arrange for an alternate physical delivery address. You must provide us with an address where our delivery service can get a signature upon delivery of your shipment.

Is my package insured?
Blossom Mother and Child has arranged that all merchandise in transit from Blossom Mother and Child to the delivery address be insured against theft and accidental damage at no cost to the customer. Once the merchandise has been delivered to the specified delivery address the merchandise is no longer covered by insurance.



How are duties and taxes calculated? Prices on the website are shown as UK VAT inclusive. During the check out procedure, the customer will identify which country is the destination for the merchandise, if you are a non-EC customer, VAT will automatically be netted off the final invoice before the customer authorizes payment. Will there be additional duties or taxes payable on my purchase? At the moment we are only equipped to ship to those countries specified in question 5 above. Local import duties may be payable on receipt. What is Blossom Mother and Child's return policy? Blossom Mother and Child offers only the highest quality products. In the unlikely event that you are not satisfied with your purchase or require an exchange, for your convenience, we provide an import express service through DHL. Simply following the following steps: Log on to your account on www.blossommotherandchild.com and fill out the electronically generated return form indicating the reason for return of the items. Follow the instructions on the site to call DHL, print out the completed form or else the returns email, and include it within the package. Return the item in its original, unused condition (including all original plastic packaging and tags) within 15 days of receipt for a full refund, less shipping costs. Blossom Mother and Child is pleased to offer you a free shipping for your first return, any subsequent returns will need to be returned at your own cost. Please allow 7 working days for returns to be processed once they reach our warehouse and a further 3 days for any refund to appear in your account. If you have any questions or concerns regarding your order, please call our customer care service department at +44 (0)20 7985 7485. For queries about picks/dispatches please call 01268 285 246. Read our full Return Policy for more information.



How do I make purchases on Blossom Mother and Child.Com? Making a purchase is easy on blossommotherandchild.com. Just follow these simple steps: Shop by browsing through our Look Book or shopping directly from the Shop to access the various departments: Ready-to-wear, Lingerie, and our Denim Bar. Click on the image or choose from the menu to access the individual item's product page where you will be given information on sizing and colour options. Add merchandise to your shopping bag by clicking on the 'add to bag' button near the desired item. Review the items you have chosen in your shopping bag. To delete an item from your shopping bag, click on the 'Remove' button next to the item. To change the number of items click on 'update shopping bag' and key in the new quantity. Resume shopping after viewing your shopping bag, click the 'back to browsing' button. Please be aware that when the item is in your shopping bag another customer can still purchase it. Proceed to checkout to finalize your purchases and follow the instructions on the site. Can I order by phone from Blossom Mother and Child? Our Blossom Mother and Child customer care representative would be happy to take your order by phone. Please feel free to contact us at +44 (0)20 7985 7485. We are open Monday - Saturday from 10am to 6pm GMT, and Sundays from 12pm to 5pm GMT. For all other times, please contact us by email at info@blossommotherandchild.com How to shop from Blossom Lifestyle section? Click and buy from 90% of our editorial simply by clicking on an image. As you navigate through our lifestyle content your cursor will from time to time change from an arrow icon into a hand icon. The hand icon indicates that clicking on that particular image will take you to a product page from which you can shop at your leisure. Will Blossom Mother and Child have seasonal sales? Blossom Mother and Child.Com like its offline shop offers seasonal sales. Due to the exclusive nature of our stock, we can't guarantee that an item will still be available for purchase late in the season. How do I know it will fit? For our prêt-a-porter collection, we have a standardized XXS, XS, S, M, L, XL and XXL system. To simplify the process, we have also included a sizing chart for your information. Please order in the size corresponding to your pre-pregnancy size. If you are in between sizes order the next size up. It's always better to allow yourself room to grow. We also recommend that you speak to a Blossom Mother and Child customer care representative to answer any questions or concerns you may have about sizing. Please call +44 (0)20 7985 7485. Should you be unhappy with the fit for a particular purchase you can return the item, or exchange it for a different size. Please follow the instructions listed under returns.



What payment method does Blossom Mother and Child accept? Blossom Mother and Child accepts Visa, Master Card, American Express, Delta, and Switch debit cards. Your credit card will only be charged once your purchase is shipped. Is my personal information kept private? Blossom Mother and Child is committed to respecting the privacy rights of our customers and all visitors to our web site. We have instituted policies and procedures to insure that none of your privacy rights as stated herein are ever violated. We have taken measures to safeguard and protect your privacy, while providing you with a unique and rewarding shopping experience. We consider the information you choose to share with us personal and confidential. We may use information about the kinds of products you buy from Blossom Mother and Child to make other marketing offers to you, unless you state otherwise. We may share this information with consultants or service providers to help Blossom Mother and Child serve you better. Rest assured that we do so only to the extent that those consultant or service providers agree to protect your private information by adopting a privacy policy at least as stringent as our own. (For more information, please see our Privacy Policy). How do I know what is in stock? Most of the items on blossommotherandchild.com are in stock unless the words "Sold Out" appears. If no "Sold Out" message is displayed, the item is in stock and available to ship. How do I contact customer care? If you have a question that is not answered on our site you can call Customer Care on +44 (0)20 7985 7485 . In the unlikely event of Customer Care being unable to satisfy your request immediately, Blossom Mother and Child will endeavor to respond as soon as the issue has been thoroughly investigated.