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Delivery & Returns

Delivery

Delivery information

We always aim to send your order as soon as possible. Orders will normally be dispatched within 24 hours of receipt however during busy periods such as sale this may take longer.

Please note that we are carrying out stock take of our Head Office from 27th-31st March, this may mean that deliveries are sent out slightly later than usual. We will of course ensure to send parcels out as efficiently as possible, please bare with us during this time.

Shipping costs

For goods shipped outside the EU, the prices will be adjusted at checkout to exclude VAT.

Our standard delivery is free within the UK on all purchases over £100 and varies internationally.  All deliveries require a signature. Please see table below for details.  Note the time for delivery is only indicative.  Please allow up to 7 days before contacting us about deliveries.

 

Destination Service Cost Delivered
London London Same Day Delivery £15.00

Same Day (orders placed before 12 noon only)

*Available Mon-Fri only (excluding Bank Holidays)

United Kingdom Royal Mail Special Delivery 
Next Day Delivery
£3.95 (FREE for orders £100+) 
£7.95
 2-5 Working Days
Next Day (Mon-Fri)
Channel Islands & Highlands Inter Continental Couriers £18.00 3-5 Working Days
Ireland Royal Mail Special Delivery £18.00 3-5 Working Days

Europe (Zone 1)*

(Zone 2)*

(Zone 3)*

Inter Continental Couriers

£28.00

3-5 Working Days
United States, Canada & Zone 4* Inter Continental Couriers £35.00 From 5 Working Days
Rest of World* Inter Continental Couriers £39.00 From 5 Working Days

 

Europe (Zone 1) - France, Belgium, Austria, Denmark, Finland, Germany, Greece, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain and Sweden

Europe (Zone 2) - Bulgaria, Cyprus, Czech Republic, Estonia, Hungry, Poland, Latvia, Lithuania, Iceland, Malta, Norway, Romania, Slovakia, Slovenia, Switzerland and Gibraltar

Europe (Zone 3) - Bosnia Herzegovina, Croatia, Lebanon, Serbia, Turkey

Zone 4- Australia, New Zealand, Bangladesh, China, Hong Kong, India, Japan, Singapore, Thailand, Yemon, United Arab Emirates

*Note that shipping does not include any local duties that may be levied upon delivery of your goods. Parcels over 2.5 kg will sometimes take 2-3 days longer to be delivered. 

Delivery times

Blossom will endeavour to deliver all goods within the time specified but accepts no liability for any late delivery.

Your order will be shipped once:

  • Payment has been approved.
  • The delivery/billing address has been verified.

In calculating when your order will arrive, start from the day you placed your order and count only business days thereafter.

If you have any questions, please don’t hesitate to contact us at customercare@blossommotherandchild.com or by phone +44 (0) 20 7985 7488 and we will be happy to help.

Returns

 

In the unlikely event that you are not satisfied with your purchase or require an exchange of sizes, you can return any unwanted items within 14 days (7 days for sale items) from receipt of goods. Please note, for reasons of hygiene we cannot refund or exchange briefs and/or support underwear. Please make sure that swimwear is tried on over your own underwear. 

All items must be returned with full packaging and labels and must be in fully resaleable conditions.  We may refuse returns where this is not the case.

To return an item for refund or exchange, please follow these simple steps:

1.  Please complete the returns form included within your order, clearly printing your name, order number and details of items to be returned / exchanged.

2.  Address your return to:    Blossom Internet Returns, Blossom Mother and Child, 101 Freston Road, London W11 4BD.

3.  We suggest you ship your items using a service that provides a proof of delivery.  Note, we cannot be held liable for returned items lost in the post.

Once we have processed your return/exchange you will receive a confirmation email.  Please allow 7 working days for returns to be processed once they reach us and a further 3 days for any refund to appear in your account. Returns are sent back at your own cost unless the item is faulty or there was a mistake on our behalf.  

If you have any questions or concerns regarding your order, please contact our Customer Care department:

Email: customercare@blossommotherandchild.com
For queries about dispatches please call: +44(0)20 7985 7488